FAQs

How do I contact Aurora Mae?

Questions or concerns:  Please email hello@aurora-mae.com

 

What is your return policy?

Merchandise may be returned for a full refund within 14 days of delivery. The refund will only be applied for the item(s), not for any shipping and handling charges.

Any items received after the 14 days, unfortunately, will not qualify for a refund.

**Please refer to the Shipping & Return tab on the main page of the website for the full refund policy**

 

What if I want an item that is out of stock?

Due to our limited quantities, we are not always guaranteed to get items back in stock. However, if the item is a top seller we will try our best to work with the manufacturer to get the item back in stock ASAP.  Please email us at hello@aurora-mae.com and we will let you inform you about the certain piece you are interested in. 

 

Would we be interested in collaborating and/or an affiliation program?

YES! Please contact us at hello@aurora-mae.com with any questions about collaborating.

 

What is your shipping policy?

Please refer the Shipping & Return tab on the main page of the website.

 

Can I get more measurements for a piece of clothing?

Sure thing! Under every item description, we post how the item fits and the basic measurements. If you need any other, please email us at hello@aurora-mae.com

 

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